Bold, service-oriented, and customer-centric

A satisfied customer is the secret to business success. Even the best idea or invention can turn out to be a misinvestment. Involving customers in refining the idea provides an advance understanding of whether the idea will fly or if it’s worth taking a step back and reconsidering.

“Experience Productization Beforehand with Preproductization” is our motto. When a customer gets to try a demo or prototype of the solution, you receive valuable feedback. Best of all, you gain valuable insights into whether the concept or idea is successful and aligns with your goals. Preproductization ensures the return on your investment.

The essence of technological service design is to build a service or product in a way that finds a cost-effective balance between customer experience, the service provider’s business, and the necessary technological solution.

During the design process, customer needs are crystallized, data movement is outlined, and flawless, visually stunning user interface with excellent user experience is created. Well-executed, the result is a validated service or product, along with the requirements for the technological solution.

An intuitive, user-friendly, accessible, and visually pleasing user interface provides customers with the best user experience. A service experience pieced together bit by bit rarely offers the same experience and cost-effectiveness as when the user experience of the service or product is designed as a whole.

Sometimes there is a need only for improvements or to start small. This we can analyze together with UnSeen Buzz, or we just roll up our sleeves and start.

“This is what we ordered, but we didn’t need this.” If the implementation does not serve the customer’s needs or fulfills them incorrectly, it is a useless investment. When the groundwork is done well, it’s time to turn the chosen features into a specification/backlog and technical architecture.

Listening to customers with a keen ear and identifying opportunities and constraints in the operating environment is crucial when creating a specification and priorities for production. A purpose-adapted software architecture ensures a solid foundation for development and budget.

Unseen technology is the best you can get.

The exception confirms the rule, and that is a well-polished user interface and visualization. Of course, it must work in the same consistent way as the system running under the hood: the solution must not cause frustration for the user in terms of slow performance, hidden menus, or data leaking into the wrong hands.

As a technology partner, we validate the right technologies and integrate them into your offering. We understand various operating models, and we use modern and proven tools. We offer software development as consulting service as well.

Utilizing data is a prerequisite for innovation. Data can be used to support development, where existing user data is used to explore what new features are worth implementing. Another perspective is that entirely new business models are created from data. In both cases, it starts with data wizards analyzing the data.

Once it is understood how data can be leveraged to create customer value, it is time to implement the best ideas into production. Typically, the solution utilizes either a mathematical algorithm or machine learning/artificial intelligence.

Modern technological digital solutions are based on data. However, the value and return on investment for data collection, processing, action, and visualization are difficult to measure without concreteness.

There is an exploration journey where we investigate what data could bring to your business, and you get to try it out in practice. A demo or prototype offers an opportunity to test the idea with customers and at the same time find out which features are important.

A typical challenge in the digitalizing world is that machines, devices, and systems have been sold for years, but signs of decline are starting to show on the bottom line. Competitiveness erodes, the potential of digitization is not recognized, and something new should be done.

If the business need or idea is not yet concrete and structured enough to start advancing its solution. To find the path to the solution, you must first formulate the problem. UnSeen Buzz is an effortless and easy way to get started.